Privacy Policy
Last updated: 28 June 2026
1. Who we are
This website (isabellajanoschka.com) is operated by IJ Consultancy SL, a Spanish company registered with EU VAT number ESB13935598, based in Palma de Mallorca, Spain (“we”, “us”, “our”).
Contact for data protection matters: isabella@isabellajanoschka.com
2. What data we collect
We collect personal data that you provide to us directly through:
- Our contact form (name, phone number, email address, and message content)
- Email correspondence with us
- WhatsApp or telephone communications
- Any documents you provide during a property enquiry or transaction
We also automatically collect:
- Technical data (IP address, browser type, device information)
- Usage data (pages visited, time spent on the site) through cookies and analytics tools
3. Why we collect it (legal basis)
We process your personal data on the following legal bases under GDPR:
- Consent (Art. 6(1)(a) GDPR) — when you submit our contact form or subscribe to communications
- Contract performance (Art. 6(1)(b) GDPR) — to provide real estate advisory services you have requested
- Legitimate interest (Art. 6(1)(f) GDPR) — to respond to enquiries, manage our business, and improve our website
- Legal obligation (Art. 6(1)(c) GDPR) — for tax, anti-money-laundering, and other regulatory requirements applicable to real estate transactions in Spain
4. How we use your data
We use your personal data to:
- Respond to your enquiries
- Provide real estate advisory services
- Communicate with you about properties, transactions, and services
- Comply with our legal and regulatory obligations
- Improve our website and services
5. Who we share data with
We do not sell your personal data. We may share data with:
- Service providers assisting us with our business (e.g., hosting, email, CRM, IT)
- Professional advisors (lawyers, notaries, accountants) where required for a transaction
- Co-broker partners where you have explicitly authorised joint representation on a property transaction
- Public authorities where legally required (tax authorities, anti-money-laundering compliance)
All third parties are bound by appropriate confidentiality and data protection obligations.
6. International transfers
We may transfer your data outside the European Economic Area only where appropriate safeguards are in place (e.g., Standard Contractual Clauses approved by the European Commission).
7. How long we keep data
- Contact form enquiries: retained for 2 years from last contact unless we enter into a service relationship
- Client transaction data: retained for 10 years following completion, in line with Spanish legal obligations
- Marketing communications data: retained until you withdraw consent
- Website analytics: retained for 14 months
8. Your rights under GDPR
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data (subject to legal retention obligations)
- Restrict or object to processing
- Data portability (receive your data in a structured format)
- Withdraw consent at any time
- Lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es
To exercise any of these rights, email: isabella@isabellajanoschka.com
We will respond within 30 days.
9. Cookies
This website uses cookies. For full details, see our Cookie Policy.
10. Security
We implement appropriate technical and organisational measures to protect your data, including encryption, secure hosting, restricted access, and regular review of our security practices.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be available at this URL with the “Last updated” date at the top.
12. Contact
For any questions about this privacy policy or how we handle your data, please contact:
IJ Consultancy SL Palma de Mallorca, Spain isabella@isabellajanoschka.com